Frequently Asked Questions
Product & Licensing
When do I receive access after purchase? +
Access details are delivered by email after payment success.
Do you offer refunds? +
Yes, CloudPros offers a 30-day money-back guarantee.
How is the ebook delivered? +
If selected, the ebook is delivered once via delayed autoresponder after successful sale.
Support & Billing
How do I request a refund? +
We offer a 30-day money-back guarantee on all licenses. Contact us at 360-775-8190 or email support@wildernesswellness.com and we'll process your refund promptly. For full details, see our Refund Policy.
What will appear on my credit card statement? +
Your charge will appear as CloudPros or a similar descriptor. If you don't recognize a charge, contact us at 360-775-8190 before disputing it with your bank — we can look it up and resolve it quickly.
How do I receive my license key? +
After payment is confirmed, your license key is emailed instantly to the address you provided at checkout. Check your inbox and spam folder. If you don't receive it within 10 minutes, contact us at support@wildernesswellness.com.
How many devices can I install on? +
The number of devices depends on your license tier. Single-device licenses cover 1 device. Multi-device licenses (3, 5, or unlimited) can be installed on the stated number of devices. You can always upgrade your license by contacting support.
I have a billing problem — what should I do? +
Please contact us first at 360-775-8190 or support@wildernesswellness.com. Most issues are resolved within 1–3 business days — much faster than a bank dispute. See our Before You Dispute page.
Can I cancel my order? +
Since licenses are delivered digitally and instantly, cancellation before delivery may be possible if requested immediately. Contact us at 360-775-8190 or support@wildernesswellness.com right away. After delivery, our 30-day money-back guarantee applies.